Canadian Lighting Universe Return Policy

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Credit Cards and Billing
Your credit card will be billed by ATG STORES for the total amount of your purchase. In the event that an order is cancelled or a product is found to be discontinued, you will receive a credit to the card submitted within approximately 2 business days from when the transaction is confirmed as cancelled.

Return Policy

General Return Policy
Within 30 days of the receipt of your order, you may return products for a refund, less a 15% restocking fee and the initial shipping cost.

To begin the return process please call 1-888-404-2744 or Live Chat with one of our customer service associates. Once the return request has been filed you will be issued a Return Merchandise Number (RMA#) from ATG Stores, which must be sent with the product. You will have 30 days in which to return the product. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.

Acceptable returned merchandise must be:
• � Unused
• � In its original box with sufficient packaging materials
• � In resalable condition
• � Has not been installed or modified in any way
• � Accompanied by a Return Merchandise Number (RMA#), issued by ATG Stores.

The following types of items and orders do not qualify for returns or refund:
• � Large orders: (Orders containing 10 qty or more of a single item, or an order having an invoice total greater than $2500).
• � Light bulbs, parts, and shades; unless the error was the fault of ATG Stores.
• � Items not purchased from ATG Stores.
• � Custom orders or products built to order; unless found to be defective.
• � Special purchases, such as: inventory sale items, custom quotes, special discounts, etc.
• � Expedited shipping and charges for shipping to Alaska, Hawaii, and locations outside the US or Canada.

Return Policy for "Large Orders"
Orders containing more than 10 quantity of a single item and orders that have a total invoice cost of over $2500 are classified by ATG Stores as "Large Orders." Large Orders are not eligible for return. If you are purchasing a large quantity of an item, we recommend first purchasing a sample to ensure that the product meets your requirements. Customers are responsible for acquiring all necessary product information before orders are placed.

Custom Made, Non-Returnable Products
The following list of manufacturer lines are custom made and are not eligible for return: 2nd Avenue Design, A-19, Inc., Architectural Details, Inc., Arroyo Craftsman, Crystorama Lighting, Global Lighting, Hubbardton Forge (except for showroom orders), Justice Design Group (excluding bisque or unfinished items), Kalco, Nessen, Taller Uno (Global), Translite Sonoma, Uccello (Global), UltraLights, Venezia (Global), Yamagiwa USA Corp. As ATG Stores are adding new manufacturers on a continual basis, additional custom lines may be added after this list was created; please check product pages for current return exceptions.

Return Policy for Products Damaged During Shipment and Defective Products
After receiving your shipment, you have two weeks in which to inspect the product(s) and inform ATG Stores of any manufacturing defects or damages that occurred prior to delivery. ATG Stores will repair or replace the damaged or defective goods for no additional charge, but if return is desired, restocking fees will apply. No replacements or refunds will be issued in the event the customer fails to notify ATG Stores of defective or damaged merchandise within two weeks of receipt.

Return Policy for International Shipments
Items that are returned from locations outside of the Canada and the United States are subject to a 50% restocking fee. Any additional shipping costs incurred are non-refundable.

The Customer's Responsibilities when Returning Product
It is the customer's responsibility to pack products for return in the original box with sufficient packaging material, and marked with the issued RMA#. It is in the customer's best interest to insure the package. Items damaged due to improper packaging during return shipment will not be replaced or refunded.

Products that are Damaged During Return Shipment
If the product is damaged during shipment back to ATG Stores, no refund or credit will be issued. ATG Stores will inform the customer via email that the item(s) were received damaged, and the product will be held for up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct ATG Stores concerning the disposition of the damaged product. If ATG Stores has not received notification or response from the customer within 45 days, the item will be considered destroyed.

Refunds
The customer will be refunded (less applicable restocking fees) once the returned item has been received and inspected for damage. Please note that shipping charges are non-refundable unless the return is a result of Allied Trade Group's error. Items returned will be issued a refund via the same method in which the item was purchased. Credit will be applied to the original credit card used in the purchase or via check issued by ATG Stores. Refunds via check are typically issued within 14 business days of final approval. Items returned without the proper RMA, or items returned to the wrong location may delay or completely cancel your refund. Please read your RMA instructions carefully to avoid refund delays.

Order Cancellations
DO NOT EMAIL OR LEAVE US MESSAGES FOR CANCELLATIONS!
If you wish to cancel your order, contact customer service by Live Chat or call us toll free (800) 361-8918 immediately and request a cancellation

We take pride in our order processing speed and quick shipment arrangements with most of our vendors, so make sure you check your order details carefully.

If your order is custom made, non returnable or special order, it cannot be cancelled once the manufacturer has started production. Refusal to accept a custom order or non returnable product may result in up to a 100% cancellation fee.

Other orders may be able to be cancelled provided the manufacturer or ATG Stores has not already shipped the product or incurred handling costs, those items may involve a cancellation fee, handling fees, and or shipping fees, re-delivery fees, attempted delivery fees, for which the customer is liable. Customers who refuse delivery may be charged up to a 100% cancellation fee.

Problems, Questions, Suggestions?
If you have any questions, problems, or suggestions with your order or our website, please don't hesitate to contact us. Use our support form.

Live Chat
Telephone: 1-888-404-2744 or (425) 814-2515
Fax: (425) 814-3875